We hope our products are easy to order, and we try to keep things pretty simple. Here’s a few frequently asked questions we get:
What are the delivery charges for orders from the Online Shop?
Delivery within New Zealand is $7.50. Outside of New Zealand a flat $15 applies. For all NZ orders over $100, shipping is FREE.
Which payment methods are accepted in the Online Shop?
We accept all major credit cards and PayPal. For New Zealand based customers, direct bank transfer is also available.
How long will delivery take?
For New Zealand orders, delivery is normally between 3-5 days. Outside of New Zealand, delivery is between 6-10 working days.
How secure is shopping in the Online Shop? Is my data protected?
All transactions are processed via PayPal. We don't have access to any of your credit card details.
What exactly happens after ordering?
Once we get your order, we try and pack it and send it the same day. Otherwise it goes the next working day.
Do I receive an invoice for my order?
You will receive an electronic invoice with confirmation of your order via email.
Who do I contact for enquiries about my order?
Contact our customer service team: firstname.lastname@example.org